Terms of Use

Last updated: 12 October 2026

These terms are an agreement between you and Impact Tech, a sole proprietorship registered in Mumbai, India that owns and operates Weaver ("Weaver", "we", "us"). They apply when you use our website at theweaverapp.com and demos.theweaverapp.com (the "Site") and the Weaver software service, including its web app, mobile app, and messaging integrations (the "Service"). By using the Site or the Service you agree to these terms. If you do not agree, do not use them.

1. Who these terms apply to

• Customers. A business that subscribes to the Service ("Customer"). If you accept these terms for a business, you confirm you have the authority to do so. Where a Customer has signed a separate written agreement with us, that agreement takes priority over these terms where the two conflict.
• Users. A person the Customer invites to its Weaver app. Your use of the Service is on behalf of that Customer, and the Customer decides what you can see and do in its app.
• Visitors. Anyone who browses the Site or books a demo.

The Service is for business use. You must be at least 18 years old to use it.

2. Accounts

• Give accurate information when you sign up and keep it up to date.
• Keep your login details secret. Each login is for one person and must not be shared.
• The Customer is responsible for the users it invites, for the roles and permissions it gives them, and for everything done through their accounts.
• Tell us promptly at [email protected] if you believe an account has been used without permission.

3. The Service

Weaver lets a Customer run a business app built to its own workflow: records, tasks, approvals, dashboards, automations and notifications, used through the web, a mobile app, or messaging platforms. While a Customer's subscription is active and these terms are followed, we give that Customer and its users a non-exclusive, non-transferable right to use the Service for the Customer's internal business purposes.

Some features may be marked as beta or preview. They are offered as they are, may change or be withdrawn, and should not be relied on for critical work.

4. Your content

"Customer Content" is whatever a Customer's team puts into its Weaver app: records, notes, attachments, comments, voice notes, and messages sent to or from the app.

• Ownership. The Customer owns its Customer Content. We claim no ownership of it.
• Our permission to use it. The Customer gives us permission to host, copy, transmit and display Customer Content only as needed to provide, secure and support the Service, and as the Customer instructs.
• Your responsibility. The Customer is responsible for the accuracy and legality of its Customer Content, and for having the rights and any consents needed to put personal data about other people into the Service.
• Personal data. How we handle personal data is set out in our Privacy Policy, which forms part of these terms.
• Export. A Customer can ask us for an export of its records at any time while its subscription is active, and we will provide it in a common format within a reasonable time.

We do not sell Customer Content, and we do not use it to train AI models.

5. Acceptable use

You must not, and must not let anyone else:

• Use the Service to break the law, or to store or send content that is unlawful, defamatory, harassing, or that infringes someone else's rights.
• Send spam or unsolicited bulk messages through the Service, or message people who have not agreed to hear from you where the law requires their consent.
• Upload malware, or try to probe, scan or break the security of the Service or of another Customer's app.
• Access the Service by means other than the interfaces we provide, or put a load on it that harms other Customers.
• Copy, resell, sublicense or rent the Service, or use it to build a competing product.
• Reverse engineer or decompile the Service, except where the law gives you that right regardless of these terms.
• Use the Service to store payment card numbers, government identity numbers, or health records unless we have agreed to that in writing.

6. AI features

The Service includes AI features such as answering questions about your data in plain language, turning voice notes into record updates, drafting messages and running automations.

• AI output can be wrong, incomplete or out of date. Check it before you rely on it.
• The Customer remains responsible for decisions made and actions taken using AI output, including any action an automation performs on its behalf.
• AI features must not be used as the sole basis for a decision that has a legal or similarly significant effect on a person.
• We may set fair-use limits on AI features and will tell the Customer when a limit applies to its plan.

7. Integrations and third-party services

The Service can work with platforms that we do not control, such as WhatsApp, Slack, Microsoft Teams, email providers, and any other system a Customer connects.

• Your use of each platform is governed by that platform's own terms and privacy policy. We are not responsible for how those platforms behave or for their availability.
• When a Customer connects a platform, it instructs us to exchange data with it as configured. Messages sent through a platform pass through that platform's systems.
• A platform may change or withdraw the access we depend on. If that happens, the related feature may stop working and we will tell affected Customers as soon as we reasonably can.

Weaver AI for Microsoft Teams

The Weaver AI app for Microsoft Teams delivers notifications from a Customer's Weaver app to its users in Teams, for example when a record needs approval. It sends messages only; it does not read your Teams chats, channels or files. To deliver a message we store the Teams identifier of each user the Customer chooses to notify. You need a Weaver account in a Customer's app to receive anything from it, and you can remove the app from Teams at any time.

8. Fees and payment

• Fees, the billing period and what is included are those shown on our pricing page or in the order or quote agreed with the Customer.
• Fees are payable in advance for each billing period and, unless the law requires otherwise, are not refundable for a period that has already started.
• Fees do not include taxes. The Customer pays any applicable taxes, such as GST, in addition.
• We may change fees for a future billing period by giving the Customer at least 30 days' notice.
• If a payment is more than 15 days late, we may suspend the Customer's app after giving notice.

9. Our intellectual property

We own the Service, the Site, the Weaver name and logo, and all software, designs and documentation behind them. These terms give you a right to use the Service, not ownership of any part of it. If you send us feedback or suggestions, we may use them without any obligation to you.

10. Confidentiality

Each of us may receive information from the other that is not public. The party receiving it will use it only for the purposes of this agreement, protect it with reasonable care, and not disclose it to anyone except staff and service providers who need it and are bound to keep it confidential. This does not apply to information that is already public, was already known to the receiving party, or must be disclosed by law.

11. Availability and changes

• We work to keep the Service available and secure, but we do not promise it will be uninterrupted or free of errors. We may carry out maintenance and will try to give notice of planned downtime.
• We may add, change or remove features. If a change materially reduces what a Customer is paying for, we will give reasonable notice and the Customer may cancel as set out in section 12.
• We keep backups to recover from failures on our side. They are not a substitute for a Customer keeping its own copies of data it cannot afford to lose.

12. Suspension and termination

• By the Customer. A Customer may cancel at any time by emailing us. Cancellation takes effect at the end of the current billing period.
• By us. We may suspend or end access if a Customer or user seriously or repeatedly breaks these terms, if fees stay unpaid after notice, or if use of the Service creates a security or legal risk. Where it is practical, we will give notice and a chance to fix the problem first.
• After termination. The right to use the Service ends. The Customer may ask for an export of its Customer Content within 30 days. We then delete Customer Content as described in our Privacy Policy.

Sections that by their nature should continue after termination, such as those on fees owed, intellectual property, confidentiality, disclaimers, liability and governing law, continue to apply.

13. Disclaimers

To the extent the law allows, the Site and the Service are provided "as is" and "as available". We give no warranties beyond those stated in these terms, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement. We do not warrant that AI output is accurate, or that the Service will meet every requirement of your business. Nothing in these terms removes rights you have under law that cannot be excluded.

14. Limitation of liability

• To the extent the law allows, neither of us is liable to the other for loss of profit, revenue, goodwill or anticipated savings, or for any indirect or consequential loss.
• Our total liability arising out of these terms or the Service, in any 12-month period, is limited to the fees the Customer paid us for the Service in that period.
• These limits do not apply to liability that cannot be limited by law, such as liability for fraud, or to a Customer's obligation to pay fees.

15. Indemnity

The Customer will cover our reasonable losses and costs arising from a third-party claim caused by its Customer Content or by its breach of section 5 (Acceptable use). We will tell the Customer promptly about any such claim and let it take part in the defence.

16. Governing law

These terms are governed by the laws of India. The courts in Mumbai, Maharashtra have exclusive jurisdiction over any dispute, after the parties have first tried in good faith to resolve it by talking to each other for at least 30 days.

17. Changes to these terms

We may update these terms as the Service changes. We will post the new version here with a new "last updated" date, and for material changes we will notify Customers by email or inside the app at least 30 days before they take effect. Continuing to use the Service after that date means you accept the new terms.

18. Contact

Impact Tech (proprietor: Sagar Jagdeep Sodah)
Mumbai, Maharashtra, India
GSTIN: 27ENDPS5256Q1Z2
Email: [email protected]